Plans change, and the ocean sets its own schedule. Here's how cancellations, weather and refunds work, so you can book with confidence.
Cancel 24 hours or more before your scheduled departure and you'll receive a full refund. This applies to all of our experiences: Turtle Canyon Snorkel, Sea Tiger Shipwreck & Sharks Snorkel, Private Whale Watching, Private Sunset Cruise, Friday Night Sunset & Fireworks, and custom private charters.
Cancellations made less than 24 hours before departure are not refundable.
To cancel, use the link in your booking confirmation email, or call or text us at (808) 761-2532.
Your safety comes first, and the captain makes the final call on every departure. If we cancel because of weather, wind, swell or unsafe ocean conditions, we'll contact you as early as possible and offer to reschedule to another available date. If none of the available dates work for you, you'll receive a full refund.
Need a different day? Contact us 24 hours or more before departure and we'll do our best to move your booking to another available date.
Our boat departs at the scheduled time so every guest gets their full time on the water. Guests who arrive after departure, or who don't arrive, are not eligible for a refund.
Please plan to arrive at Ala Wai Boat Harbor (1739C Ala Moana Blvd, Dock X, Slip #C-08) early, and allow extra time for Waikīkī traffic and parking. Meeting details are in your confirmation email.
Refunds go back to the original payment method. Depending on your bank, they can take several business days to appear.
If you booked through Viator, Expedia, GetYourGuide, TripAdvisor, Airbnb or another booking site, that site's cancellation policy applies. Please contact them directly to cancel or change your booking.
We usually reply within 2 hours, 8am–8pm daily.
